Presentation

PW 2014 Presentation: AEGON Revolutionizes the Policyholder Experience, While Reducing Costs

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DAVID BEATTIE, CUSTOMER SERVICE DIRECTOR, AEGON
IAIN MACKENZIE, DIRECTOR OF IT, AEGON

AEGON is a leader in helping customers secure their financial future. To bolster their market leadership, AEGON UK launched a Customer Service Transformation initiative with the objective to reduce operation costs through increased efficiency and broaden its market share by improving the customer experience.

In this session you will learn:

  • How they leveraged Pega to streamline work that spans from the front office to the back office
  • How they leveraged Pega to automate processes, enable intelligent self-service, and serve socially-connect consumers
  • What benefits they have achieved to date and how you plan to drive additional benefits

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