PW 2013 Video: How EE is Leveraging Pega Decision Engine to Deliver their Retention Strategy

  • Video

EE takes pride in being the market leading Network Provider in the UK. Their journey to achieve this accolade has been a challenging and exciting one. EE will share their experiences from the last 5 years on how real-time decisioning has enabled them to truly understand the value of a controlled but agile retention strategy. You will see how EE has taken their Frontline agents with them on this journey and what this means for their customers.

  • How real-time decisioning has enabled EE’s retention strategy
  • Recommendations on where to start and lessons they have learned along the way
  • The benefits realized through the use of the decisioning hub


Related Resources

PegaWorld 2018 promo card

PegaWorld 2018

Registration is Now Open

Discover why 4,500 global leaders plan to join us next June in Las Vegas!

The Alternative


Don’t fall for the hype. See why today’s leading enterprises choose Pega CRM.