PW 2013 Video: Driving Customer Centricity through Process Excellence at Telstra

  • Video

To stay ahead in this world of accelerating change, CSPs need to become more responsive to customer needs, more efficient, and more agile. In this session Telstra will share how Pega’s Build for Change® technology is helping them transform the customer experience using a process-centric approach. In this session you will learn:

  • Telstra’s vision for transforming the B2B Customer Experience using a process-centric approach
  • How BPM plays a critical role in driving customer experience initiatives at Telstra
  • How Telstra is using case management to streamline the B2B ordering experience


Related Resources

PegaWorld 2018 promo card

PegaWorld 2018

Registration is Now Open

Discover why 4,500 global leaders plan to join us next June in Las Vegas!

The Alternative


Don’t fall for the hype. See why today’s leading enterprises choose Pega CRM.