Video

PW 2013 Video: Decision-Based Incident Management at New South Wales TMC

  • Video

This transportation organization is a new government entity that controls all traffic operations in a large region, including more than 18,000 kilometers of roads and more than 5,000 bridges and tunnels, as well as rail, ferry and bus lines. This new agency is building a seamless, decision-based incident management environment that will help multiple organizations to track, manage and respond as a unit to manage significant planned events, as well as the unexpected.

  • How business rules are used to analyze faults from 20,000+ remote devices and routed to the right person for resolution
  • How a small and focused team used an Agile methodology to deliver rapid results in five months
  • Additional transformation required to meet the State Government’s expectations

Tags

Related Resources

PegaWorld 2018 promo card

PegaWorld 2018

Registration is Now Open

Discover why 4,500 global leaders plan to join us next June in Las Vegas!

The Salesforce.com Alternative

Considering Salesforce.com?

Don’t fall for the hype. See why today’s leading enterprises choose Pega CRM.