Video

PW 2013 Video: Customer Experience Excellence Panel

  • Video

Superior customer experience is a critical business differentiator. Hear from executives at award-winning companies about how they are leveraging process-based CRM to provide an excellent experience across the entire customer lifecycle, from marketing to sales and service, and earn the respect of their peers.

Moderator: Paul Greenberg, Managing Principal, The 56 Group, LLC

Panel:

  • Ted Sak, Senior Director of Solutions, Telerx
  • William Krenz, Senior Vice President, OptumHealth
  • Dr. Rob Walker, Vice President, Pegasystems
  • Linda Marr, Assistant Vice President, Service Strategy, MassMutual Financial Group

Tags

Related Resources

PegaWorld 2018 promo card

PegaWorld 2018

Registration is Now Open

Discover why 4,500 global leaders plan to join us next June in Las Vegas!

The Salesforce.com Alternative

Considering Salesforce.com?

Don’t fall for the hype. See why today’s leading enterprises choose Pega CRM.