PW 2013 Presentation: How Zurich Mastered Collaboration to Conduct Claims Transformation

Claims transformation EQUALS collaboration PLUS innovation MINUS archaic development. Zurich North America mastered the power of IT and business collaboration to transform the end-to-end commercial lines claims process from assignment to closure. Leveraging Pega, Zurich created a claims management system capable of supporting hundreds of users in under 21 weeks for the first production release. In short, Zurich’s innovative vision has revolutionized the way its claims adjusters adjudicate claims, optimizing how customer service is delivered thereby changing the competitive playing field in their market.

  • How Zurich leveraged the art of collaboration to capitalize on their innovative claim strategies
  • How Zurich eliminated archaic systems development using Pega’s model driven development environment
  • How Pega's patented architecture played a key role in IP reuse and claims transformation


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