PW 2011 Presentation: Two Worlds Collide: Social CRM Meets BPM

  • PDF
  • 2.35 MB

Social Media provides organizations with an equal mix of opportunity and threat.  Monitoring Social Media is no longer optional, however, without insight and action it is entirely worthless.  Most organizations have focused on generating dashboards or responding 1:1 to social web comments.  As the volume explodes it becomes unscalable. 


Related Resources

PegaWorld 2018 promo card

PegaWorld 2018

Registration is Now Open

Discover why 4,500 global leaders plan to join us next June in Las Vegas!

The Alternative


Don’t fall for the hype. See why today’s leading enterprises choose Pega CRM.