PW 2011 Presentation: Leveraging the 7th "R" for a Radical Approach to Business Transformation: For BCBS of Tennesee, There is No OTher Way

Committed to driving process improvement and a continuous culture of innovation throughout the enterprise, BCSB TN did a thorough road test when it selected Pega for its BPM standard, including rapid deployment of its first Pega initiative.  Fast forward 18 months later, and the company now has eight in-flight Pega projects, with impact and visibility across the organization and support across all levels of management.


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