PW 2011 Presentation: How HSBC is Leading the Competition in Corporate Customer Service with Better Self-Service Worldwide

HSBC is implementing best in class self-service capabilities as part of its successful Global Payments Investigations (GPI) project  which aimed to radically improve the bank’s payments proposition through providing best in class service, while simultaneously reducing operational costs and eliminating inconsistencies and redundancies.  In this session you will learn about:

  • The self-service program; its objectives, challenges, organization, progress and achievements to date
  • How Business and IT structured their implementation approach and methodology for functional and technical delivery on a global scale
  • The functional and architectural solution overview and how they leverage PRPC capabilities


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