Presentation

PW 2011 Presentation: COE Immersion: Reflections on BCBS Tennessee's Journey to COE Excellence

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BCBS TN took the plunge when it selected Pegasystems for its enterprise-wide BPM standard;  its first Pega deployment was put into production in a matter of weeks, and several other initiatives quickly followed.  Rapid and successful establishment of a BPM Center of Excellence (COE) was critical to BCBS TN’s roadmap.  Today, BCBS TN’s COE is optimizing eight in-flight Pega projects spanning customer service, care management, appeals and grievances and more.  In this session:

  • Hear from a cross section of speakers about the COE development process, how it functions today from both business and technical perspectives, and goals for its future 
  • Learn best-practices for COE governance, staffing, setting up a robust PRPC infrastructure, and a host of system administrative functions

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