PW 2011 Presentation: COE Immersion: Reflections on BCBS Tennessee's Journey to COE Excellence

  • PDF
  • 719 KB

BCBS TN took the plunge when it selected Pegasystems for its enterprise-wide BPM standard;  its first Pega deployment was put into production in a matter of weeks, and several other initiatives quickly followed.  Rapid and successful establishment of a BPM Center of Excellence (COE) was critical to BCBS TN’s roadmap.  Today, BCBS TN’s COE is optimizing eight in-flight Pega projects spanning customer service, care management, appeals and grievances and more.  In this session:

  • Hear from a cross section of speakers about the COE development process, how it functions today from both business and technical perspectives, and goals for its future 
  • Learn best-practices for COE governance, staffing, setting up a robust PRPC infrastructure, and a host of system administrative functions


Related Resources

PegaWorld 2018 promo card

PegaWorld 2018

Registration is Now Open

Discover why 4,500 global leaders plan to join us next June in Las Vegas!

The Alternative


Don’t fall for the hype. See why today’s leading enterprises choose Pega CRM.