Providing Personalized Care with Advanced Decision Management and Analytics

This presentation will bring focus on predictive and adaptive analytics, showcasing examples where decision management has been applied to improve operations and service. Hear about how analytics are made actionable and used to personalize sales, service and care management.

In this presentation you will learn:

  • How advanced analytics has improved sales, service and brand loyalty with best-in-class examples from some of the world's most sophisticated consumer-focused organizations.
  • How decision management healthcare software and analytics are optimizing consumer engagement in wellness programs, improving both health outcomes and CMS Star Ratings.
  • How unified technology marries analytics and process with user intent to create differentiated customer experiences


  • Keith Dayton, Senior Director, Healthcare, Pegasystems
  • Dr. Robert Walker, Vice President, Decision Management & Analytics, Pegasystems


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