Personalize or Perish: The Rise of the Digital Customer

““The first myth we busted, Millennials don’t want to do all their insurance online.””

  • — Michael Fitzgerald – Sr Analyst, Celent


  • Learn about the major customer service trends and key insights transforming the global insurance marketplace and how leading insurers are addressing customer needs.
  • Insights from Mike Fitzgerald, Sr. Analyst, Celent, and Tom King, Sr. Director, Industry Principal, Pega.

This webinar provides the latest insights on how leading insurers are:

  • Addressing higher customer expectations for responsive, efficient customer service.
  • Transforming their organizations to respond to new challenges
  • Breaking down internal silos by modernizing legacy technology.
  • Making their customer experience more human by making it more digital.


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