People Expect Outstanding Customer Service From Government. How is Your Agency Responding?

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Governments are charged with the exceptional responsibility of representing public interests. This requires continuous improvement of constituent services for very complex and unique requirements. Customer service in government serves to address many of the challenges facing agencies today:

  • Budget constraints
  • Constituent expectations and satisfaction
  • Political oversight
  • Public pressures
  • Keeping up with technology
  • Bad press


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