PegaWorld 2018: Vodafone: Future Empowered in 120 Days (Presentation)
Vodafone IT was facing increasing pressure to deliver new solution capabilities faster as competition increased. Unable to meet the increasing demand, Vodafone envisioned a platform to empower the business to "self-serve" and create solutions with minimal IT support. Vodafone selected Pega to enable the business to take control of its future. Learn how Vodafone built a guided troubleshooting tool, incorporating process flows and diagnostic processes with automation for testing and fault diagnosis for broadband services in just 4 months.