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PegaWorld 2018: Elevating UX in the Enterprise (Video)

Positive experiences of customers and employees is mission critical for a successful digital enterprise, driving both effective customer engagement, and measurably more productive employee operations. However, many companies struggle with how to drive UX into their teams and company culture. This session focuses on how to build a common language of customer/user success across business and IT, via a defined UX process, business-led metrics, and an application ‘design system’.


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