Presentation

PegaWorld 2018: DLL Finance Implements Scrum/Agile Methods to Maximize Customer Satisfaction (Presentation)

Organizations are still slow to adopt Agile/Scrum practices even though these methods drive significantly better outcomes than most project management methodologies. In this “Spark Talk,” DLL Finance shares its experience implementing a Scrum environment, using Pega, to develop iterative solutions to markedly increase customer satisfaction. This session teaches how to empower teams, obtain organizational leadership support, and illustrates how clear framework mapping can lead to successful Scrum adoption.


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