PegaWorld 2018: Cognizant: Health Net Federal Services' Digital Transformation Journey (Presentation)
Digital transformations are always challenging; especially when conforming to HIPAA regulations, federal contract requirements, and immovable implementation dates. Find out how the Health Net Federal Services’ team started transforming customer service for a major federal health care contract by partnering with Cognizant and using Peg as their digital automation platform. Their journey includes CRM enhancements, robotics, messaging, chat, and bots. Hear it directly from Health Net Federal Services IT and business leads about their journey and realized outcomes.