Video

PegaWorld 2017: TSYS Innovation in Customer Service (Video)

  • Video
  • 40:14

With customer service transformation in mind, TSYS established a unique innovation for card processing customer service by leveraging Pega's Customer Service for Financial Services application in a multi-tenancy environment named TSYS Customer Service. This cutting-edge approach allows end-client Issuers to manage their own rules, leverage intelligent guidance, and drive their own omni-channel customer service strategies unique to their portfolios. TSYS also leverages the Pega Smart Dispute application for card disputes and chargebacks to deliver a more comprehensive card servicing experience.


Tags

Related Resources

PegaWorld 2018 promo card

PegaWorld 2018

Registration is Now Open

Discover why 4,500 global leaders plan to join us next June in Las Vegas!

The Salesforce.com Alternative

Considering Salesforce.com?

Don’t fall for the hype. See why today’s leading enterprises choose Pega CRM.