Video

PegaWorld 2017: Service Excellence – No Excuses! Maximizing Pega Solutions for CRM Transformation at The Hanover (Video)

The Hanover embarked on a multi-year commitment to deliver service excellence in 2014. The first key investment was standardizing on Pega platform as the enterprise-wide BPM solution. The solution was a game changer, providing previously unavailable visibility into workflow, SLAs and automated work management. The Hanover now continues this service evolution through Pega’s Customer Service to provide an end-to-end, fully integrated view driving service excellence to the next level. All of this is enabled by the strong partnership and solutions offered by Pega.


Tags

Related Resources

PegaWorld 2019

Registration is now open

Hear how remarkable brands are leveraging Pega technology to transform their business.

Pega Infinity

Pega Infinity™

We’ve brought together customer engagement and digital process automation in one unified portfolio, powered by our visionary no-code platform.