Video

PegaWorld 2017: Preemptive Customer Service - Anticipating Moments of Need (Video)

  • Video
  • 45:40

When a customer calls with a problem on a specific channel, it is already too late. What if you could solve some customers' problems before they knew it happened? In this session we'll discuss both simple and advanced strategies for sensing or predicting a customer's moment of need and taking proactive or preemptive action to correct the issue.


Tags

Related Resources

PegaWorld 2018 promo card

PegaWorld 2018

Registration is Now Open

Discover why 4,500 global leaders plan to join us next June in Las Vegas!

The Salesforce.com Alternative

Considering Salesforce.com?

Don’t fall for the hype. See why today’s leading enterprises choose Pega CRM.