PegaWorld 2017: High-Tech and High-Touch Business Lending at Rabobank (Presentation)
With its roots as a local bank serving the needs of rural Dutch communities, Rabobank has always had intimate relationships with customers. Seeking to extend this personal touch into the digital age, Rabobank transformed Small Business Lending and chose Pega as a strategic partner. Now, they can serve entrepreneurs in a personalized manner end-to-end across different channels, adapting to changing business requirements and regulations as required. In this session, Rabobank will share objectives, challenges, results and lessons learned.