Presentation

PegaWorld 2017: Contact Center Technology Trends and Developments (Presentation)

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  • 27 Pages
  • 22.69 MB

In this session, we’ll discuss recent trends in contact center technology, including discussions on AI, emerging channels, the rise of cloud based technologies and more. Amazon will introduce Amazon Connect, their cloud-based contact center as a service offering. The conversation will include demonstrations of integrations with Pega technology.


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