Video

PegaWorld 2017: Air France-KLM - From Reactive to Proactive Customer Service (Video)

  • Video
  • 33:23

Air France-KLM implemented Pega to help their passengers facing irregularities. The solution, internally known as I-Care, is the heart of the new Customer Intimacy strategy. Implementing I-Care has allowed Air France-KLM to:

  • Generate productivity gain for back-office agents, allowing them to spend more time on customer interactions
  • Implement new frontline staff solutions, enabling staff with instant solutions
  • Offer customers new intuitive self-service solutions - Launch proactive recovery campaigns

Tags

Related Resources

PegaWorld 2018 promo card

PegaWorld 2018

Registration is Now Open

Discover why 4,500 global leaders plan to join us next June in Las Vegas!

The Salesforce.com Alternative

Considering Salesforce.com?

Don’t fall for the hype. See why today’s leading enterprises choose Pega CRM.