Pegaworld 2016: There’s Never Been a Better Time to Digitize and Create Customers for Life (Video)
Companies around the globe in every industry are becoming digital in order to thrive and compete in today’s economy. Yet advances in mobile, cloud, and networking technologies alone are not enough. People and the customer experience remain at the center. Gilles Leyrat, Senior Vice President of Customer & Partner Services at Cisco, will discuss how the company is achieving operational excellence while also delivering a world-class customer experience. Cisco is leveraging Pega solutions to optimize business processes, intelligent routing, and service automation across the organization. You will learn how digitization is helping Cisco reimagine its business and create customers for life. There has never been a better time.