Pegaworld 2016: Leading a Consumer Revolution at TalkTalk (Presentation)

  • PDF
  • 28 Pages
  • 5.15 MB

Telco is a complex place to be in - with a need to support innovative new products whilst maintaining support for legacy systems products and processes. To help continue to disrupt the Telco market, TalkTalk has put Pega 7 and Customer Services for Communications at the centre of the strategy to Make TalkTalk Simpler. This is a huge challenge in moving from a traditional structure to an omni-channel, self-service vision of the future. This session describes TalkTalk's Pega 7 journey, challenges and successes.


Related Resources

PegaWorld 2018 promo card

PegaWorld 2018

Registration is Now Open

Discover why 4,500 global leaders plan to join us next June in Las Vegas!

The Alternative


Don’t fall for the hype. See why today’s leading enterprises choose Pega CRM.