Pegaworld 2016: Killer KPI - Understanding the Data that Drives Your Business (Presentation)
- 3.60 MB
In the fast paced business world, we need the right information to make the right decision. We need it right now. Pega excels in end-to-end process automation, automatically assigning and tracking work, and in digitizing key CRM activities. These strengths provide unique insights into the KPIs and metrics of many businesses including cycle times, order accuracy, conversion rates, sales yield percentages, and average handle times. By digitizing the business operational intelligence is exposed and provides visibility, insight and action in real time for making fast decisions. Join this session to learn about the KPIs and metrics Pega customers are tracking, and how Paypal uses Pega Customer Service to cost effectively understand agent productivity, training needs, and troubleshooting issues.