Pegaworld 2016: Implementing a World Class Retention Solution in Just Three Months! (Presentation)
- 17 Pages
- 9.59 MB
Sprint delivered significant improvements in their churn rate, reduced cost per customer retained, and drove considerable improvements in NPS by using Pega’s real-time, contextual retention capabilities. Discover how the combination of Sprint’s leadership and Pega’s out of the box capabilities allowed Sprint to go from project kick-off to commercial pilot in just 13 weeks, enabling a rapid roll out to thousands of contact center agents while reducing agent training costs and improving agent satisfaction.