Pegaworld 2016: How Orange Business Services is Delivering an Industry Acclaimed B2B Customer Experience (Video)

  • Video
  • 46:37

"[With the Pega solution] we are proving that we can go very fast. At the end, we went very fast. Too fast for marketing. IT too fast for marketing? That's quite rare, but we're proud of that."

    – Jean-Jacques Gaouyer, Director of IT, Orange Business Services

Orange Business Services is a leader in multinational business services with over 2 million customers. Their vision is to adapt their organization to the customer by delivering the best connectivity and communications solutions in the world. To achieve this vision, they launched ‘SALTO’ – a program to reinvent the customer experience. SALTO enables users to connect from anywhere, on any device, from any situation and adapt to the challenges and complexity of B2B projects. In this session, you will learn how Pega’s fulfillment and case management capabilities helped deliver this customer-centric solution.


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