Pegaworld 2016: Capgemini: 21 Business Processes and Counting - Enhancing Customer Experience with Process Digitization at Cisco (Presentation)

As part of Cisco’s vision for a Digital Enterprise, the Process Digitization Center of Excellence has embarked on a journey to transform and digitize the business processes on its iBPM SaaS platform, thereby providing seamless customer experience by unifying the underlying applications, data, systems of record and infrastructure. With 21 processes enabled across 14 business domains, this session provides an enterprise wide capability view of the use cases that has helped business and IT to evolve to the next generation of Digitized Business Process Management and Automation.


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