Video

PegaWORLD 2015: Prevention Is Better Than Cure: How Telstra Transformed Customer Service Without Open Heart Surgery (Video)

  • Video
  • 43:43

Telstra, the leading CSP in Australia, delivered a huge positive swing in NPS by using Pega to manage customer service episodes from end-to-end. They worked with the business and service agents to design and build the system, delivering startling results after just 90 days. Now business, IT and service leaders can drive continuous process and customer satisfaction improvement and increased productivity, all without having to re-engineer existing systems.

Speaker(s):

  • Frank Ferguson, Senior Business Architect, Telstra

Tags

Related Resources

PegaWorld 2018 promo card

PegaWorld 2018

Registration is Now Open

Discover why 4,500 global leaders plan to join us next June in Las Vegas!

The Salesforce.com Alternative

Considering Salesforce.com?

Don’t fall for the hype. See why today’s leading enterprises choose Pega CRM.