PegaWORLD 2015: How Vodafone is Creating the Perfect Digital Order (Presentation)
- 43 Pages
- 1.00 MB
Vodafone is one the world’s largest Communications companies, with over 400 million customers and 90 thousand employees in over 30 countries. Their enterprise business has become increasingly complex due to acquisitions and fragmented IT systems, and at the same time they are experiencing incredible cost pressure due to commoditization and competition. The lifeblood of their enterprise business is processing customer orders. The “perfect order” is digitally captured, right the first time, visible, and automated. It creates a differentiated customer experience, reduced onboarding times, increased sales and operational efficiency.
In this session you’ll learn how Vodafone is using Pega to deliver digital order capture, technical order fulfillment, and business process automation with case management. And you’ll learn how they’ve approached transformation using a phased, pragmatic approach that won the 2014 Gartner BPM Excellence award.
- Jens Fudickar, Head of Enterprise IT BPM Competence, Vodafone Germany