PegaWORLD 2015: How Proximus Is Delivering Superior Customer Experience Through Superior Order Fulfillment (Presentation)

Proximus (formerly Belgacom) is the dominant communications company in the Belgium market with almost 5 million mobile subscribers and over 2 million households supported by 14 thousand employees. To stay ahead of the competition, Proximus is investing in a Superior Customer Experience initiative, using Pega to deliver Superior Order Fulfillment. This gives them the ability to accurately and efficiently fulfill the customer order right the first time and requires visibility, automation and end-to-end digital processes, enabling Proximus to deliver higher customer satisfaction while reducing costs and churn.


  • Tom Bruelelmans, IT Project Architect, Proximus
  • Martin Stein, Senior Technology Architect, Infosys


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