PegaWORLD 2015: The "Got It" Hierarchy: The TSYS Journey from Green Screen to BPM (Video)
One of the biggest challenges in moving from green screens to Pega is getting business process owners and clients to rethink the what and how of data presentation. This session is about how to move internal and external stakeholders from a "give them everything we’ve got" approach to one of "design the process to support what they are doing". The change is not a quantum leap, it is an evolution through observable stages—different levels of "getting it"—until you have moved to a true BPM solution.
- Michael Hughes, UX Designer, TSYS