PegaWORLD 2012 Video: Dynamic Case Management: Taking BPM to the Next Level
Dynamic case management has become the new standard for managing work. It allows you to manage not only the structured processes that are the province of traditional BPM, but also less structured, more collaborative work. It also allows you to link all of that work in a meaningful fashion, so that people or systems working on related pieces of work are not duplicating or contradicting each other's efforts.
In this session you will learn:
- About the distinction between case and process, and why this will make your BPM applications more powerful
- How to use a case-based approach to empower your users
- The latest PRPC features supporting dynamic case management