PegaWORLD 2012 Presentation: BPM Brings Agility to State Farm's Back Office

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Learn the key strategies that State Farm is deploying to transform its back office functionality to be more agile in a changing marketplace.

In this session you will learn:

  • How to deliver a single version of the truth to agents, policyholders and employees
  • What type of changes are needed to compete in a new environment
  • How quality, productivity and customer centricity are encapsulated in a single process


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