Data Sheet

Pega Smart Dispute for Issuers

Smart Dispute for Issuers governs payment dispute and exception processes throughout their lifecycle in all channels – managing all aspects of this unique “moment of truth” in banking. Retail Banks and Card Issuers can simplify consumer dispute and fraud claim operations to increase efficiency, customer satisfaction, and compliance. New in 2016 is support for the Visa Claims Resolution (VCR) initiative.


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