Pega Process Improvement in Healthcare

  • Video

Harish Dwarkanalli, VP, EAS- CRM Integration and Process Management, Cognizant and Jim Fulton Director, Blue Cross Blue Shield North Carolina at Pegaworld 2016.

Blue Cross Blue Shield North Carolina is dealing with healthcare reform and transforming their legacy systems to a digital platform. Prior to the Pega and Cognizant joint solution, BCBSNC didn't have insight, but Pega Process Improvement in healthcare has saved BCBSNC a significant amount of time and money. They can now introduce more policy changes into their process and ultimately provide additional savings for their customers.


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