Data Sheet

Pega Customer Service Fundamentals (7.1)

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Pega Customer Service Fundamentals is a must for anyone looking to understand the key features and differentiators of Pega Customer Service. This introductory course gives you hands-on experience using interactions, service cases, and best practices for functions such as dialog management, and coaching. Students use a sample Pega Customer Service application to reinforce their understanding of the key features.


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