Pega Customer Service Fundamentals (7.1)
- 1 Page
- 593 KB
Pega Customer Service Fundamentals is a must for anyone looking to understand the key features and differentiators of Pega Customer Service. This introductory course gives you hands-on experience using interactions, service cases, and best practices for functions such as dialog management, and coaching. Students use a sample Pega Customer Service application to reinforce their understanding of the key features.