Pega Customer Service: Cisco Spark and Tropo Integration
The Pega Customer Service application enabled by Cisco’s Cloud Collaboration Platform can revolutionize how complex customer service needs can be met with minimal effort. An organization can leverage cloud based communication tools that are available more quickly, and with much less complexity. By its nature Cisco Spark and Tropo allow for very modular use. An organization can choose to leverage key functionalities of Cisco Spark and Tropo without having to completely replace their existing communication systems.
With Cisco Spark and Tropo, communication starts and stops right when you need it to, does and says what you tell it to, and lives in the places your users and customers already are.