Data Sheet

Pega Customer Service application overview

There's a problem with enterprise-level customer service experiences. Customers expect these experiences to be fast, consistent, and seamless regardless of channel, but large organizations can't evolve their systems or train their team members fast enough to meet customer demands.

This challenge is at the heart of countless lost opportunities to cross-sell and upsell, while causing incalculable frustration for customers and employees alike.

There's a better way. Pega Customer Service is the premier customer service application that predicts and manages today’s customer journey on a global scale. Part of Pega’s CRM Suite, Pega Customer Service can help you and your employees:

  • Anticipate what’s right for customers
  • Connect customers to the right people and systems
  • Manage complexity
  • Evolve as fast as your customers do


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