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Ovum Study: The Importance of Citizen-Focused Service

This study by Ovum and Pegasystems reveals challenges that agencies face to progressively incorporate new channels while maintaining quality and availability of traditional channels.

As the public increases their digital footprint in their personal lives, are government agencies delivering service that is equal to that of the best banks and online retailers?

More than 150 citizens across Asia pacific were surveyed about their experiences and attitudes to interactions with government services. Download the study to see more results and insights from the survey.


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