Video

Operational Excellence at United Concordia Dental

  • Video
  • 03:07

This 3 minute video captures Kristen Smith, Director of Provider Network and Operations at United Concordia Dental (UCD), speaking at Pega's Fourth Annual Collaborative Healthcare Summit held October, 2014. Smith bubbles with excitement talking about UCD’s quick success, streamlining back-office Provider Credentialing processes and their vision for moving Pega to the front office.

From Smith, hear how UCD has leveraged Pega to deliver CASA – UCD’s Credentialing and Site Audit System – which:

  • Automates over 90% of the process, driving 85% auto completion of work
  • Went live in four months following introduction from their IT organization at Highmark
  • Was on-time, on-budget and the “Best Collaboration Model” for how a project should go

Tags

Related Resources

PegaWorld 2018 promo card

PegaWorld 2018

Registration is Now Open

Discover why 4,500 global leaders plan to join us next June in Las Vegas!

The Salesforce.com Alternative

Considering Salesforce.com?

Don’t fall for the hype. See why today’s leading enterprises choose Pega CRM.