Operational Excellence at United Concordia Dental

This 3 minute video captures Kristen Smith, Director of Provider Network and Operations at United Concordia Dental (UCD), speaking at Pega's Fourth Annual Collaborative Healthcare Summit held October, 2014. Smith bubbles with excitement talking about UCD’s quick success, streamlining back-office Provider Credentialing processes and their vision for moving Pega to the front office.

From Smith, hear how UCD has leveraged Pega to deliver CASA – UCD’s Credentialing and Site Audit System – which:

  • Automates over 90% of the process, driving 85% auto completion of work
  • Went live in four months following introduction from their IT organization at Highmark
  • Was on-time, on-budget and the “Best Collaboration Model” for how a project should go


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