New York Life Direct: Empowered Through Exceptional Customer Experience

In 2004, New York Life Direct (NYL Direct) set out to transform its customer experience. In this webinar, Matthew Wehrly, NYL Direct’s Corporate Vice President of Service Strategy, discusses why improving customer experience was a critical driver for NYL Direct, what business improvements resulted from the transformation of the customer experience, and how the use of the right technology accelerated results.


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