Moving From Remediation to Prevention: Addressing Customer Insurance Needs With AI & IOT (Presentation)
- 37 Pages
- 2.59 MB
Like most businesses today, insurance carriers are having to rethink their business models to become more customer-centric. Today, customers expect “Amazon-like” customer service with every interaction. How are insurers dealing with this new reality? Tom Harrington, Industry Principal from Pegasystems highlights how insurers are using AI and IoT to transform data into insights, deliver personalized service, anticipate customer needs, and improve engagement.