ME Transforms Themselves to be Australia's Best Digital Bank
- Customer Success
The Business Issue
Since 1994, ME has provided an alternative to traditional banking while focusing on delivering a superior customer experience. ME’s business vision is clear: To make all banking products simple and accessible for their customers. To deliver on this promise, ME needed to revolutionize the way banking is done. To execute on their strategy they implemented a five year transformation project focused on eliminating costly operations and systems, and digitizing their entire banking operation.
To drive ME’s digital banking strategy, they used Pega 7 to provide eight new banking applications that enable straight through processing and decision automation to offer a superior customer experience. With Pega, ME reduced hundreds of micro applications into a single application. For deposit inquiries and services, they reduced a five day cycle-time down to 5 minutes. ME reduced approval decisions from three days to 30 minutes, and using Pega’s Build for Change® technology they achieved millions of dollars in cost savings by rolling out new banking products.