Case Study

Improving Safety and Compliance with Pega

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Automate and Improve Energy Safety Processes and Support eGovernment Initiatives

This government agency regulates energy and gas installations, appliances and pipelines across one of Australia’s largest states. Its mission is to work with the industry to facilitate safety, ensure compliance and develop and communicate standards.

Business Goals

  • Facilitate safe energy and gas usage and outcomes
  • Monitor, audit and enforce compliance with requirements
  • Improve management of licensing, registration and safety
  • Meet eGov mandates


  • Reduction in safety-related accidents
  • Go-live in 5 months
  • Lowered costs to provide services
  • Improved visibility and compliance with regulations
  • Improved customer satisfaction via process automation


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