Case Study

How a Major Drug Manufacturer Enabled New Product Revenue and Improved Risk Management

To be able to continue dispensing critical but high-risk drugs, this global manufacturer needed agility in its customer service system to support required changes to save time, money and most importantly, reduce patient risk.

When the FDA mandated this manufacturer to reduce the number of days patients had to fill their prescriptions from 14 days to 7 days for two of their leading high-risk drugs, they estimated it was going to take months and significant costs to make the necessary change.

Learn how, with Pega, this drug manufacturer can now make changes in days versus months, allowing it to maintain compliance and serve its growing patient base.


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