How Automated Process Management Can Drive Improved Customer Relationships

In this webinar United Concordia will share their story on how they managed through process management to drive improved customer relationships in a highly regulated environment where they streamlined back-office processes and their vision for connecting to the front office.

United Concordia is a dental insurance company headquartered in Pennsylvania, United States. It is one of the largest dental insurers in the United States. The company currently insures more than 8 million members. United Concordia (UCD) operates several dental provider networks, the largest of which has more than 96,000 participating dentists.

By watching you will learn how a rapid return on investment is achieved, by business and technology collaboration to:

  • Improve customer relationships
  • Achieve an end-to-end view for the entire credentialing processes cycle
  • Change from manual processes to over 90% automated processes, driving 85% auto completion of work.


You will take away how to achieve operational improvements in a highly regulated environment and how to use process management system to drive improved customer relationships.


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