Webinar

How Automated Process Management Can Drive Improved Customer Relationships

  • Video
  • 37:52

In this webinar United Concordia will share their story on how they managed through process management to drive improved customer relationships in a highly regulated environment where they streamlined back-office processes and their vision for connecting to the front office.

United Concordia is a dental insurance company headquartered in Pennsylvania, United States. It is one of the largest dental insurers in the United States. The company currently insures more than 8 million members. United Concordia (UCD) operates several dental provider networks, the largest of which has more than 96,000 participating dentists.

By watching you will learn how a rapid return on investment is achieved, by business and technology collaboration to:

  • Improve customer relationships
  • Achieve an end-to-end view for the entire credentialing processes cycle
  • Change from manual processes to over 90% automated processes, driving 85% auto completion of work.

 


You will take away how to achieve operational improvements in a highly regulated environment and how to use process management system to drive improved customer relationships.


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