Healthcare Summit 2016: BCBSM's Pega Journey for Improved Customer Service

Watch Raymond O'Reilly - Director II, Servicing Operations, BCBSM talk about how he used Pega to improve customer service at BCBSM.


Related Resources

PegaWorld 2018 promo card

PegaWorld 2018

Registration is Now Open

Discover why 4,500 global leaders plan to join us next June in Las Vegas!

The Alternative


Don’t fall for the hype. See why today’s leading enterprises choose Pega CRM.