Hanover: Transforming to Customer-Centric Enterprise

In this video, hear how The Hanover, an industry insurance leader, is using Pega to optimize processes, work management and customer service. Using Pega, The Hanover has improved efficiency and implemented an end-end CRM platform that is defining their transformation to a customer-centric organization.


  • Stoyan Konaktchiev, VP, Personal Lines Operations, The Hanover
  • Cilsy Harris, VP, Personal Lines CIO, The Hanover


Related Resources

PegaWorld 2018 promo card

PegaWorld 2018

Registration is Now Open

Discover why 4,500 global leaders plan to join us next June in Las Vegas!

The Alternative


Don’t fall for the hype. See why today’s leading enterprises choose Pega CRM.